Now, enhance customer engagement with the excellent LiveChat Integration by Magicbyte Solutions
LiveChat is known to be an offline customer service software with live support, web analytics capabilities and help desk software. It was launched in the year 2002 and is presently developed and offered in a SaaS business model by LiveChat Software. It is used to elevate sales as well as customer satisfaction positively.
Improvise Customer Service and Loyalty
Discover Customer Pain Points effectively
Faster Issue Resolution
Planning is the most important activity one should have his or her focus on before starting any project. After installing the Live Chat, start developing a plan of action that can help in increasing sales in the future.
Now, as we have a good plan for the live chat, the next step would be to customize the live chat design to sync with the present website design.
After branding and customizing the setup, it is important to implement the chat successfully. It is good to train the chat agents on communicating with the customers better. We recommend offering chat services to the users who have the best agents that can deliver positive results.
This is another very important feature of LiveChat. The robust customized invitation feature in the app enables the users to keep them connected. Setting it up is easier and being in connection comes up to simpler than ever. Starting with it can begin the conversations better.
Now, it is important that you measure and improve the LiveChat as it is crucial to the success of the campaign. Make sure you define accountability and set up a plan to measure chat agent’s performance regularly.
The KPI should aid your know-how about how effective the campaign has been so far. If you see a specific metric to improve, work on the same to ensure that you have the best result, in fact, it is good to focus on one or a few metrics at a specific time.